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BrainLab Help & Support
Get instant support for computer-based testing, access code retrieval, result inquiries, and account access. For direct assistance, our official CBT helpdesk is reachable via email and WhatsApp.
Coverage Hours
Monday – Saturday: 8:00 AM – 8:00 PM
Automated queue monitors outside hours
Answers to common questions about CBT examinations, PIN access, score releases, and learning spaces.
QUESTION 01
Open the CBT portal and enter your candidate name and subject combination. If an access code is enabled, enter your assigned PIN to start.
Open CBT portalQUESTION 02
You can request or verify a valid access code by emailing our CBT support desk at support@brainlab.edu.ng or contacting us on WhatsApp. Never share your candidate PIN publicly.
Email Access Code SupportQUESTION 03
Results and corrections follow the active exam release settings configured by your administrator. If immediate results are held, they will be released once approved. You can contact support for result verification.
Email Result SupportQUESTION 04
Use the account portal to sign in with Google or email, view your active practice subscriptions, or reset your password.
Account helpQUESTION 05
Navigate to the Learning Hub and click the Live Classroom tab to join active tutorial sessions, view scheduled class times, or review past recordings.
Go to Live ClassroomNever send your password or personal examination access PIN to anyone. BrainLab support agents will never ask for your account password. If you encounter any unauthorized access attempts, immediately email support@brainlab.edu.ng.
